Refund Policy

 

Effective Date: June 3, 2025

At Meip Agency, we’re committed to delivering high-quality WordPress services that meet your needs and expectations. However, due to the nature of our work (which includes digital services, consultations, and custom development), our refund policy is outlined clearly below.

1. Services Eligible for Refund

We may offer refunds under the following circumstances:

  • Service Not Delivered: If we are unable to begin your project or deliver the agreed-upon service within the specified time, and no work has started.
  • Duplicate Payment: If you accidentally made a duplicate payment for the same service, we will refund the extra payment.
  • Cancelled Before Work Begins: If you cancel the service before any work has started, you may be eligible for a partial or full refund depending on the situation.

2. Services Not Eligible for Refund

Refunds will not be issued in the following cases:

  • Work has already started or has been partially/completely delivered.
  • You changed your mind or no longer need the service after we’ve started.
  • You failed to provide necessary information, access, or communication that prevents us from completing the project.
  • Dissatisfaction due to reasons beyond our control (e.g., server issues on your end, third-party plugin or theme limitations, etc.).
  • Delays caused by your own lack of response or missing project inputs.

3. Custom Work & Consultations

Due to the time, planning, and labor involved in custom development and consultation services, these are non-refundable once the session has occurred or the project is underway.

4. How to Request a Refund

To request a refund, please email us at [your email address] with:

  • Your full name
  • The service purchased
  • Date of payment
  • Reason for the refund request

We’ll review your request within 5 business days and contact you with a resolution.

5. Refund Processing

If your refund is approved:

  • It will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

6. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted here with the revised effective date.